HP DesignJet T1520
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Модули
Paper Path Assemblies (Front)
Printer support
Rear covers
Center and Roll covers
Carriage Assembly
Cover SVS Side
Stacker Parts (Rear)
Electrical Parts
Front Panel Side Assemblies
SVS Side Assemblies
Center Assemblies
Paper Path Assemblies (Center)
Stacker Parts (Front)
Cover Front Panel Side
Scan Axis Assemblies
Детали Cover SVS Side
| Деталь: | Vertical Media Guide A |
| Парткод: | CR357-67033 |
| Деталь: | Vertical Media Guide A |
| Парткод: | B9E24-67021 |
| Деталь: | Converger Assy |
| Парткод: | CR357-67032 |
| Деталь: | Converger Assy |
| Парткод: | B9E24-67008 |
| Деталь: | Spindle 36 Assy |
| Парткод: | CR357-67093 |
| Деталь: | Spindle 36 Assy |
| Парткод: | CR357-67040 |
| Деталь: | Spindle 36 Assy |
| Парткод: | B9E24-67007 |
| Деталь: | Media Sensor |
| Парткод: | CR357-67031 |
| Деталь: | Pinch Wheel Assy |
| Парткод: | CR357-67004 |
| Деталь: | Center support Assy |
| Парткод: | CH538-67074 |
| Деталь: | Leg FP Side Assy W/Cover |
| Парткод: | CR357-67064 |
| Деталь: | Basket Assy |
| Парткод: | CR357-67066 |
| Деталь: | Leg SVS side Assy W/C |
| Парткод: | CR357-67065 |
| Деталь: | Cover Fixed Tray SVS side |
| Парткод: | CR357-67061 |
| Деталь: | Cover Sidewall SVS side |
| Парткод: | CR357-67063 |
| Деталь: | Rear Cover (T920, T1500 and T2500 only) |
| Парткод: | CR357-67055 |
| Деталь: | Output Platen |
| Парткод: | CR357-67014 |
| Деталь: | Cover Sidewall FP side |
| Парткод: | CR357-67062 |
| Деталь: | Cover Fixed Tray FP side |
| Парткод: | CR357-67060 |
| Деталь: | Rear Cover (T930, T1530 only) |
| Парткод: | L2Y21-67007 |
| Деталь: | Bottom Roll Cover Assy |
| Парткод: | CR357-67036 |
| Деталь: | Bottom Roll Cover Assy |
| Парткод: | B9E24-67003 |
| Деталь: | Top Roll Cover Assy |
| Парткод: | CR355-67001 |
| Деталь: | Top Roll Cover Assy |
| Парткод: | CR357-67039 |
| Деталь: | Top Roll Cover Assy |
| Парткод: | B9E24-67002 |
| Деталь: | Center Cover Assy |
| Парткод: | CR357-67054 |
| Деталь: | ARS Arm Assy |
| Парткод: | CR357-67067 |
| Деталь: | ARS Arm Assy |
| Парткод: | B9E24-67022 |
| Деталь: | Carriage Latch |
| Парткод: | CR357-67070 |
| Деталь: | Carriage W/O PCA / Line Sensor |
| Парткод: | CR357-67081 |
| Деталь: | Bump Cutter Actuator |
| Парткод: | CR357-67068 |
| Деталь: | Cutter X |
| Парткод: | CR357-67007 |
| Деталь: | Line Sensor W/ Cable |
| Парткод: | CR357-67020 |
| Деталь: | Carriage PCA w/ Line Sensor Cable |
| Парткод: | CR357-67081 |
| Деталь: | Ink Door SVS side |
| Парткод: | CR357-67057 |
| Деталь: | Ink Door SVS side |
| Парткод: | B9E24-67014 |
| Деталь: | Cover Main SVS side |
| Парткод: | CR357-67056 |
| Деталь: | Cover Main SVS side |
| Парткод: | B9E24-67012 |
| Деталь: | Stacker OVD Transmission W/ Motor |
| Парткод: | CR357-67043 |
| Деталь: | microswitch (sensor) |
| Парткод: | CR357-67080 |
| Деталь: | T920/T1500/T2500 REDI Sensor (removed from T920/T1500 starting from SN 493xxxxx) |
| Парткод: | CR357-67045 |
| Деталь: | Ramps and valves motor |
| Парткод: | CR357-67015 |
| Деталь: | Stacker (Single Function CR354A, CR355A, CR355B, CR356A, CR357A, CR357B, L2Y21A, L2Y22A, L2Y22B, L2Y23A, L2Y24A, L2Y24B) |
| Парткод: | CR354-67003 |
| Деталь: | Stacker & T9x0/T15x0/T2500 Stacker Adaptor for MFP (Multifunction CR358A, CR359A, CR359B) |
| Парткод: | CR354-67003 & CR359-67006 |
| Деталь: | Stacker T3500 (Production eMFP B9E24A, B9E24B) |
| Парткод: | B9E24-67025 |
| Деталь: | Jester plus Riser |
| Парткод: | CR357-67050 |
| Деталь: | Engine PCA |
| Парткод: | CR357-67049 |
| Деталь: | Engine PCA |
| Парткод: | B9E24-67017 |
| Деталь: | E-Box Fan |
| Парткод: | CR357-67048 |
| Деталь: | PSU |
| Парткод: | CR357-67046 |
| Деталь: | CryptoAsic SIM |
| Парткод: | CR357-67087 |
| Деталь: | CryptoAsic SIM |
| Парткод: | B9E24-67023 |
| Деталь: | Formatter Power W/ Riser (For Rev.A models only) |
| Парткод: | CR357-67051 |
| Деталь: | Formatter Power W/ Riser (For Rev.A models only) |
| Парткод: | CR359-67001 |
| Деталь: | Formatter power w/ Riser and w/ HDD (for T920, T1500, T2500 only rev B models only, for T3500 all (A and B) |
| Парткод: | CR357-67085 |
| Деталь: | Formatter power w/ Riser and w/ HDD (for T920, T1500, T2500 only rev B models only, for T3500 all (A and B) |
| Парткод: | CR359-67031 |
| Деталь: | Formatter power w/ Riser and w/ HDD (for T920, T1500, T2500 only rev B models only, for T3500 all (A and B) |
| Парткод: | B9E24-67015 |
| Деталь: | HDD W/ FW (For Rev.A models only) |
| Парткод: | CR357-67083 |
| Деталь: | HDD Encrypted w/ FW (for T920, T1500, T2500 only rev B models only, for T3500 all (A and B) |
| Парткод: | CR357-67084 |
| Деталь: | HDD Encrypted w/ FW (for T920, T1500, T2500 only rev B models only, for T3500 all (A and B) |
| Парткод: | B9E24-67018 |
| Деталь: | Starwheel Motor |
| Парткод: | CR357-67010 |
| Деталь: | Motor Media Advance Transmission with Encoder |
| Парткод: | CR357-67009 |
| Деталь: | ISS FP side |
| Парткод: | CR357-67028 |
| Деталь: | Front Panel Assy |
| Парткод: | CR357-67052 |
| Деталь: | PRS Actuator |
| Парткод: | CR357-67003 |
| Деталь: | Primer Assy |
| Парткод: | CR357-67024 |
| Деталь: | ISS SVS side |
| Парткод: | CR357-67029 |
| Деталь: | SVS W/ DD |
| Парткод: | CR357-67025 |
| Деталь: | Drop Detector |
| Парткод: | CR357-67026 |
| Деталь: | microswitch (sensor) |
| Парткод: | CR357-67080 |
| Деталь: | Auto Pinch Lifter Assy |
| Парткод: | CR357-67005 |
| Деталь: | Rail Oiler |
| Парткод: | Q6675-60043 |
| Деталь: | Top Tip Support Assy |
| Парткод: | CR357-67038 |
| Деталь: | Top Tip Support Assy |
| Парткод: | B9E24-67005 |
| Деталь: | Bottom Tip Support |
| Парткод: | CR357-67035 |
| Деталь: | Bottom Tip Support |
| Парткод: | B9E24-67010 |
| Деталь: | Bottom Rewinder Support |
| Парткод: | CR357-67034 |
| Деталь: | Bottom Rewinder Support |
| Парткод: | B9E24-67009 |
| Деталь: | Top Rewinder Support A |
| Парткод: | CR357-67037 |
| Деталь: | Top Rewinder Support A |
| Парткод: | B9E24-67004 |
| Деталь: | Cover Arch SVS side (1 roll) |
| Парткод: | CR355-67005 |
| Деталь: | Cover Arch FP side (1 roll) |
| Парткод: | CR355-67004 |
| Деталь: | Ramps and valves motor |
| Парткод: | CR357-67015 |
| Деталь: | Cutter Platen old |
| Парткод: | CR357-67013 |
| Деталь: | Cutter Platen new |
| Парткод: | L2Y2467001 |
| Деталь: | Opto sensor |
| Парткод: | CR357-67006 |
| Деталь: | 2nd Starwheel Rail |
| Парткод: | CR357-67016 |
| Деталь: | 2nd Starwheel Rail |
| Парткод: | CR357-67098 |
| Деталь: | Overdrive |
| Парткод: | CR357-67011 |
| Деталь: | 36 Sheet Metal Starwheel |
| Парткод: | CR354-67004 |
| Деталь: | Starwheel Support |
| Парткод: | CR357-67086 |
| Деталь: | Full Bleed |
| Парткод: | CR357-67002 |
| Деталь: | Stacker Arms |
| Парткод: | CR357-67082 |
| Деталь: | Stacker Arms |
| Парткод: | L2Y23-67006 |
| Деталь: | Stacker Hand Off (except T3500) |
| Парткод: | CR357-67041 |
| Деталь: | Stacker Hand Off (T3500 only) |
| Парткод: | B9E24-67026 |
| Деталь: | Ink Door FP side |
| Парткод: | CR357-67058 |
| Деталь: | Ink Door FP side |
| Парткод: | L2Y21-67002 |
| Деталь: | Ink Door FP side |
| Парткод: | B9E24-67013 |
| Деталь: | Cover Main FP side |
| Парткод: | CR357-67059 |
| Деталь: | Cover Main FP side |
| Парткод: | B9E24-67011 |
| Деталь: | Ink Tubes and Trailing Cable |
| Парткод: | CR357-67027 |
| Деталь: | Belt with Tensioner |
| Парткод: | CR357-67021 |
| Деталь: | Encoder Strip (for all machines except T15x0 Postscript printers CR357A and L2Y24A) |
| Парткод: | CR357-67022 |
| Деталь: | Scan Axis Motor |
| Парткод: | CR357-67023 |
Коды ошибок
01.0:10
01.1:10
01.2:10
01.7:10
02.1:10
03:10
03.2:10
05.1:10
05.4:10
05.5:10
05.7:10
06:03, 06:10
06.1:10
06.2:10
06.3:10
08:04
08:08
08:10
08:11
09:01
09:01:10
09:02
09:02:10
09:03
09:03:10
09:04
09:04:10
09:05:10
09:06:10
09:08:11
09:09:11
09:10:04
09:10:10
11:10
21:13
21.2:13
22.0:00
22.1:00
24:10
26:01
27:01
39.11:01
39.12:01
41:03
42:03
45.1:03, 45.1:10
45.2:03, 45.2:10
46.1:10
46.2:10
47:03, 47:10
47.5:10
48:00
52:10
54.4:03
55:10
56:01
59.1:09
59.2:00
59.3:10
59.4:10
59.5:19
59.6:19
59.7:14
60.1:11
60.2:17
61:01
61:04.1
61:04.2
61:08
61:08.1
61:08.2
61:09
61:10
63:04
63:10
63:20
71:03
71:08
72.02
74:01
74.08:04
74.1:04
76:03
78:08
78.1:04
79:03
79:04
79.2:04
80:03
81:01
86:01
87:01
89:03
90:03, 90.0:03
90.1:03
90.2:03
93.0.n:10
93.1.n:10
93.2.n:10
93.3.n:10
Описание
| Error code: | 01.0:10 |
| Description: | Engine PCA electronics error. The main Engine PCA component is not responding |
| Causes: | Engine PCA damaged or wrongly connected. Connector on the formatter damaged (very low probability). |
| Remedy: | Call agent: • Restart the printer. Service engineer: 1. Replace the engine PCA board (95% probabilities). See Engine PCA. 2. If the problem persist, replace the formatter PCA board (very low probability). See Formatter PCA. |
| Error code: | 01.1:10 |
| Description: | Printmech electronics error |
| Causes: | Printmech PCA. |
| Remedy: | Call agent: • Restart the printer. Service engineer: 1. Reseat/Replace Printmech to Formater PCA Cables. 2. Replace the Printmech PCA. See PrintMech PCA. 3. Replace the Formatter PCA board (very low probability). See Formatter PCA. |
| Error code: | 01.2:10 |
| Description: | ISS1 PCA problem |
| Causes: | Printmech to ISS1 PCA cable Main PSU to Printmech PCA cable ISS PCA Printmech PCA. |
| Remedy: | Call agent: 1. Remove/Replace Ink Cartridges. 2. Restart the printer. Service engineer: 1. Reseat/Replace Printmech to ISS1 PCA cable. 2. Reseat/Replace Main PSU to Printmech cable. 3. Replace ISS PCA. See Ink supply station PCAs. 4. Replace PrintMech PCA.. See PrintMech PCA. |
| Error code: | 01.7:10 |
| Description: | Communication errors between engine PCA and formatter |
| Remedy: | Call agent: • Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. Service engineer: 1. Replace the formatter. 2. If the problem persists, replace the engine PCA. |
| Error code: | 02.1:10 |
| Description: | Carriage PCA electronics error. The main components in the carriage PCA are not responding |
| Causes: | Carriage PCA damaged. Power not reaching the carriage PCA. Tariling cable (data) damaged. |
| Remedy: | Call agent: • Restart the printer. Service engineer: 1. Change the Carriage PCA (80% probability). We recommend to change ONLY this part on the 1st visit, and if it doesn`t work follow the troubleshooting below. See Carriage PCA. 2. If the issue is not fixed: 2.1. Check that the trailing cable is well connected and not damaged. 2.2. If the power LED (add picture) is ON, the power is reaching the carriage PCA --> the power trailing cable is OK. 2.1.1. Change the Engine PCA. See Engine PCA. 2.1.2. If the Engine PCA does not fix the issue, change the trailing cable. 2.3. If the power LED is OFF, the power is not reaching the carriage: 2.3.1. Check that the POWER trailing cable is not damaged and is well connected to the Carriage and the Interconnect PCA. 2.3.2. Disconnect the trailing cable from the Interconnect PCA and check with a multimeter at the interconnect PCA that there is power in the connector. 2.3.2.1. If there is power at the interconnect PCA connector, then, change the trailing cable. 2.3.2.2. If there is no power at the interconnect PCA connector, then, change the interconnect PCA. See Interconnect PCA. |
| Error code: | 03:10 |
| Description: | Power distribution failure |
| Causes: | Power distribution failure |
| Remedy: | • Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • If the Power Supply Unit`s blue LED is on, replace the PrintMech PCA. If not, replace the Power Supply Unit. |
| Error code: | 03.2:10 |
| Description: | Problem with the E-Box cooling fans |
| Remedy: | Call agent: • Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. Service engineer: 1. Check the fans to see which is not rotating by checking for airflow coming from the ebox; place a hand over the fan holes in the ebox underneath the printer to check for air coming from both fans. 2. Remove the E-Box (see Open the E-Box) open it, and check that the cable of the nonfunctional cooling fan is correctly connected. Reconnect the power cord and power on the E-Box. Check whether the fan is now rotating. 3. Replace the fan. See E-Box fan. 4. Check the Power connection from PSU to Formatter. 5. Replace the PSU. |
| Error code: | 05.1:10 |
| Description: | CPU fan stopped or burnt |
| Causes: | CPU fan is stopped or damaged. |
| Remedy: | Call agent: • Switch the power off at the rear of the printer, wait briefly, then switch it back on again. Service engineer: • Replace Formatter. See Formatter PCA. |
| Error code: | 05.4:10 |
| Description: | BIOS data corrupted in formatter |
| Remedy: | Call agent: • Replace the formatter. |
| Error code: | 05.5:10 |
| Description: | BIOS should be updated (advisory) |
| Causes: | HDD replacement with FW requiring newer Formatter BIOS. |
| Remedy: | Service engineer: • Perform a Formatter BIOS update via the diagnostics menu. |
| Error code: | 05.7:10 |
| Description: | Synchronization problems between control panel and formatter |
| Remedy: | Call agent: 1. Disconnect any device connected to the USB host in the front panel. 2. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. Service engineer: 1. Replace the front panel. See Front panel. 2. If after replacing the front panel, the SE continues to appear; replace the formatter PCA. |
| Error code: | 06:03, 06:10 |
| Description: | Problems with NVM in hard disk |
| Remedy: | Call agent: • Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. Service engineer: • Replace the hard disk drive. |
| Error code: | 06.1:10 |
| Description: | Hard disk not detected |
| Remedy: | Call agent: • Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. Service engineer: 1. Remove the E-Box (see Open the E-Box) open it, and check that the hard diskfs power and data cables are correctly connected. 2. Replace the hard disk drive. See Hard disk drive. 3. If after replacing the hard disk in the front panel the SE continues to appear; replace the formatter PCA. |
| Error code: | 06.2:10 |
| Description: | Hard disk cannot be unlocked |
| Remedy: | Call agent: • Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. Service engineer: 1. Remove the E-Box (see Open the E-Box) open it, and check that the hard disk’s power and data cables are correctly connected. 2. Replace the hard disk drive. |
| Error code: | 06.3:10 |
| Description: | Hard disk is corrupted |
| Remedy: | Call agent: • Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. Service engineer: 1. Remove the E-Box (see Open the E-Box) open it, and check that the hard diskfs power and data cables are correctly connected. 2. Replace the hard disk drive. |
| Error code: | 08:04 |
| Description: | Touch Control Panel communication to the product functions at the initialization, but during normal working the communication is lost. |
| Remedy: | 1. Check the event log at the EWS support pages to see if there is another SE (for instance 07:10) and troubleshoot the problem more accurately.Appendix C: Obtaining the product log and the diagnostics package 2. Turn off the product and turn on again, and check to see if the error remains. 3. Upgrade the firmware For more information, see Appendix B: Emergency firmware upgrade with USB flash drive 4. Replace the HDD, see Hard Disk Drive 5. Escalate the issue. |
| Error code: | 08:08 |
| Description: | A feature on the Touch Control Panel hangs or will not function (copy,scan etc) |
| Causes: | ASSERT in Front Panel code. |
| Remedy: | 1. Turn off the product and turn on again, and check to see if the error remains. 2. Upgrade the firmware For more information, see Appendix B: Emergency firmware upgrade with USB flash drive 3. Escalate the issue. |
| Error code: | 08:10 |
| Description: | Problems detected in the front panel Hardware |
| Remedy: | Call agent: • Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. Service engineer: 1. Check that the front panel is correctly connected. 2. Replace the front panel. |
| Error code: | 08:11 |
| Description: | Front Panel communication failure |
| Causes: | Front Panel communication failure |
| Remedy: | • Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • See What to do if the front panel is blank. |
| Error code: | 09:01 |
| Description: | Media jam in Scanner |
| Remedy: | 1. Open the CIS to solve the media jam and close it again. 2. If no paper is seen, run Scanner Motor Diagnostic, refer to the Users Guide for further details. |
| Error code: | 09:01:10 |
| Description: | Scanner Motor is failing |
| Remedy: | Call agent: 1. Reboot the printer. 2. If system error persists, upgrade to the latest firmware. 3. Open the scanner cover. Underneath you will see red, then green, then blue flashing lights. 4. In the center of the scanner cover, between the flashing lights, you will find 4 small sensors labeled as R, G, B and L. Put your fingers over the R, G and B sensors simultaneously and the scanner motor should advance. Service engineer: 1. If there is no response from the scanner motor, replace the Engine PCA, See Engine PCA. See Open the E-Box or See Stepper Motor Assembly (taco sensor, and belt), see Scanner Motor Assembly (MFP only). 2. Replace the Scanner Controller Board. See Scanner Controller Unit (SUP). 3. Check the scanner controller board cable connections and replace the cables if required. 4. Replace the media sensors, See Media Sensor (MFP only). |
| Error code: | 09:02 |
| Description: | Scanner not calibrated |
| Remedy: | Calibrate the Scanner |
| Error code: | 09:02:10 |
| Description: | CIS A Element is failing |
| Remedy: | Call agent: 1. Clean the scanner of dust and dirt and perform the Scanner Calibration. 2. If the system error persists, upgrade with latest firmware version. Service engineer: 1. Replace CIS A Element. 2. Replace Scanner Controller Board (SCU). See Scanner Controller Unit (SUP). |
| Error code: | 09:03 |
| Description: | File I/O Error |
| Remedy: | Reboot Product |
| Error code: | 09:03:10 |
| Description: | CIS B Element is failing |
| Remedy: | Call agent: 1. Clean the scanner of dust and dirt and perform the Scanner Calibration. 2. If the system error persists, upgrade with latest firmware version. Service engineer: 1. Replace CIS B Element. 2. Replace Scanner Controller Board (SCU). |
| Error code: | 09:04 |
| Description: | Contex Library failed to load |
| Remedy: | 1. Reboot the Product 2. Upgrade the firmware For more information |
| Error code: | 09:04:10 |
| Description: | CIS C Element is failing |
| Remedy: | Call agent: 1. Clean the scanner of dust and dirt and perform the Scanner Calibration. 2. If the system error persists, upgrade with latest firmware version. Service engineer: 1. Replace CIS C Element. 2. Replace Scanner Controller Board (SCU). |
| Error code: | 09:05:10 |
| Description: | CIS D Element is failing |
| Remedy: | Call agent: 1. Clean the scanner of dust and dirt and perform the Scanner Calibration. 2. If the system error persists, upgrade with latest firmware version. Service engineer: 1. Replace CIS D Element. 2. Replace Scanner Controller Board (SCU) |
| Error code: | 09:06:10 |
| Description: | CIS E Element is failing |
| Remedy: | Call agent: 1. Clean the scanner of dust and dirt and perform the Scanner Calibration. 2. If the system error persists, upgrade with latest firmware version. Service engineer: 1. Replace CIS E Element. 2. Replace Scanner Controller Board (SCU). |
| Error code: | 09:08:11 |
| Description: | Power cable of the Scanner is failing |
| Remedy: | Service engineer: • Check the condition and connections of the Scanner Power cable, if necessary replace the cable. |
| Error code: | 09:09:11 |
| Description: | USB cable of the Scanner is failing |
| Remedy: | Service engineer: • Check the condition of the Scanner USB cable and its connections, if necessary replace the cable. |
| Error code: | 09:10:04 |
| Description: | Scanner is in SAFE MODE |
| Remedy: | Service engineer: • Restart the product, if the problem persists replace the SCU. |
| Error code: | 09:10:10 |
| Description: | Scanner Controller Board (SCU) is failing |
| Remedy: | Call agent: 1. Turn off the product (20 sec.) using the Power key at the front, then also turn off the power switch at the rear and disconnect the power cable. 2. Perform the Scanner Calibration. 3. If the system error persists, upgrade with latest firmware version. 4. Perform File System Check. 5. Perform the Scanner Validation. Service engineer: 1. Check the USB cable connection. 2. Replace the Scanner SCU. See Scanner Controller Unit (SUP). 3. Check the Scanner USB cable connection and the Power/Reset/Awake cable from the Scanner Controller Board to the Interconnect PCA; replace if broken. 4. Replace the Interconnect PCA. |
| Error code: | 11:10 |
| Description: | Trailing Cable does not seem to be connected |
| Causes: | Trailing Cable does not seem to be connected |
| Remedy: | • Check that the Trailing Cable is not damaged. • Check that the Trailing Cable is correctly connected to the Carriage PCA, Interconnect PCA and Main PCA. • Replace the Ink Supply Tubes and Trailing Cable. NOTE: If the Ink Supply Tubes are to be replaced, the Ink Cartridges need to be checked beforehand to see if they are capable of purging the new tubes. If they are not, new Ink Cartridges must also be sent with the parts to be replaced. To check the Ink Cartridges, go to Check ink supplies. |
| Error code: | 21:13 |
| Description: | Problem with the Service Station. SVS jam |
| Causes: | SVS jam. |
| Remedy: | Call agent: 1. Switch the Power OFF from the back of the Printer. Power the Printer back On. 2. Make sure that the Service Station path is clear. Remove any visible obstacles (e.g. screws, plastic parts, etc.) restricting the movement of the Service Station. 3. Switch the Power OFF from the back of the Printer, remove the Printhead Maintenance Cartridge, and check if there`s any obstacle along the MC path. 4. Check that the MC is not finished, and the web advance is working properly. 5. Check the spit roller and rack engage mechanisms. Service engineer: 1. If the error happens after printing for several hours and is cleared after power cycling, small damage in the encoder can cause the print carriage to lose its position little by little. The same effect could be produced by aerosol, ink or oil stain on the encoder. Clean (or replace) the encoder strip if it is dirty (or damaged). 2. If the System Error continues, replace the Service Station. See Service station. |
| Error code: | 21.2:13 |
| Description: | Failure moving service station |
| Remedy: | Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Check the Primer Tubes. Reconnect the power cord, then turn on the printer. 2. Ensure that the service station path is clear. Remove any visible obstacles (screws, plastic parts, etc.) restricting the movement of the service station. 3. If the carriage has stopped over the service station, on the left of the printer, check that the cutter is not activated. The cutter may be blocking the carriage over the service station, preventing the service station from moving correctly. The cutter is on the right side of the carriage. 4. Perform the service station diagnostic test to troubleshoot the problem further. Service engineer: • Replace the service station. |
| Error code: | 22.0:00 |
| Description: | Service-station-side ink supply station error |
| Remedy: | Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Perform the ink delivery system diagnostic test to troubleshoot the problem further. Service engineer: 1. Check that the cables between the ink supply station and the engine PCA are not damaged and are properly connected. In case of any damage, replace the cable. 2. Replace the ink supply station on the service station side. 3. Replace the engine PCA. |
| Error code: | 22.1:00 |
| Description: | Front-panel-side ink supply station error |
| Remedy: | Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Perform the ink delivery system diagnostic test to troubleshoot the problem further. Service engineer: 1. Check that the cables between the ink supply station and the engine PCA are not damaged and are properly connected. In case of any damage, replace the cable. 2. Replace the ink supply station on the front panel side. 3. Replace the engine PCA. |
| Error code: | 24:10 |
| Description: | A broken bag has been detected in one of the Ink Cartridges |
| Causes: | A broken bag has been detected in one of the Ink Cartridges |
| Remedy: | • Press Down + Cancel to see which cartridges have a broken bag. Remove the affected cartridges, shake each one three times within 2 seconds through a distance of about 40 cm, and check whether the cartridge air tower is contaminated with ink. If at least one cartridge is contaminated, replace the Ink Supply Tubes and Trailing Cable Ink Supply Tubes and Trailing Cable. NOTE: If the Ink Supply Tubes are to be replaced, the Ink Cartridges need to be checked beforehand to see if they are capable of purging the new tubes. If they are not, new Ink Cartridges must also be sent with the parts to be replaced. To check the Ink Cartridges, see Check ink supplies. • If no cartridge seems contaminated, follow the broken bag recovery procedure for more information Recover broken bag. |
| Error code: | 26:01 |
| Description: | Ink supply error found during IDS diagnostic test. In the Touch Control Panel message you will see letters representing the names of the colors of the faulty supplies. |
| Remedy: | 1. Reseat the faulty ink supply and repeat the Ink Delivery System diagnostic test. 2. If the problem persists, replace the faulty ink supply and repeat the Ink Delivery System diagnostic test. 3. If the problem persists, replace the Left Ink Supply Station. See Left Ink Supply Station. |
| Error code: | 27:01 |
| Description: | Too many nozzles out detected (Advisory) |
| Causes: | Calibration may have failed due to a high number of blocked nozzles in a printhead. |
| Remedy: | Call agent: 1. Print the gNozzle healthh diagnostic print from the service menu. If printhead shows many nozzles out, replace the printhead. 2. If printhead doesnft show too many nozzles out, run gdrop detector calibrationh. Service engineer: • If printhead doesnft have too many nozzles out and gdrop detection calibrationh doesnft help, replace the drop detector. |
| Error code: | 39.11:01 |
| Description: | Media unloaded (Advisory) Plot cut partially and part of the image is kept in the unloaded roll. This warning may happen in the following situations: • When an end of roll 1 is detected because end of media is glued to the core. • Paper has been unloaded before its end due to several reasons. In the cases bellow an excess of friction is causing malfunction in the media input which ends in unexpected media unloads: . Blue hub not completely introduced in the Media Roll core . Black Hub is broken and shifted to the left . Media sides are brushing the hubs for different conditions such as: • Media has expanded due to climate conditions (for example, switching off Air Conditioning) • Poor quality media: Media telescoping, core is narrower than media |
| Remedy: | Call agent: 1. Upgrade the printer to the latest firmware. 2. Ask customer if the advisory has appeared when reaching the end of the roll. In that case it is expected behavior. Tell customer to load new media roll and continue printing. 3. Ask customer to open roll cover and feed media into the media path. a. Check if media sides are brushing the hubs. In that case tell customer to re-position the media roll on the spindle ensuring a margin (.3mm) between the sides of the media and the black and blue hubs and observe there is no brushing. If this is not the case continue troubleshooting as described below b. Visually check that the hubs (black and blue pieces) are not broken. If they are, send a new spindle to the customer. 4. If problem persists, send a Service Engineer with a new spindle a new rewinder motor. Service engineer: 1. Follow all the steps from call agent section. 2. Measure distance of the Black hub on the left (as shown in picture below). This distance should be greater than 4 cm. Otherwise the black hub may be broken. Send a new spindle. Meanwhile recommend the customer to use roll 2 spindle if available. 3. If customer is using 36 inch paper roll width, measure distance on the blue hub on the right (as shown in picture below). This distance should be greater than 4.5 cm otherwise, the blue hub is probably not completely inserted into the roll core. 4. Clean the media path for visual inspection: a. Disconnect and unroute the sensor from under the printer. b. Remove the T-15 cosmetic screw. 5. Remove the Cleanout Assy and visually check there are no obstructions in media path such as loose parts, plastics/foams/paper pieces. 6. If problem persists, replace spindle. 7. If problem persists, replace "rewinder motor" |
| Error code: | 39.12:01 |
| Description: | Media unloaded (Advisory) Plot cut partially and part of the image is kept in the unloaded roll. This warning may happen in the following situations: • When an end of roll 2 is detected because end of media is glued to the core. • Paper has been unloaded before its end due to several reasons. In the cases bellow an excess of friction is causing malfunction in the media input which ends in unexpected media unloads: . Blue hub not completely introduced in the Media Roll core . Black Hub is broken and shifted to the left . Media sides are brushing the hubs for different conditions such as: • Media has expanded due to climate conditions (for example, switching off Air Conditioning) • Poor quality media: Media telescoping, core is narrower than media |
| Remedy: | Call agent: 1. Upgrade the printer to the latest firmware. 2. Ask customer if the advisory has appeared when reaching the end of the roll. In that case it is expected behavior. Tell customer to load new media roll and continue printing. 3. Ask customer to open roll cover and feed media into the media path. a. Check if media sides are brushing the hubs. In that case tell customer to re-position the media roll on the spindle ensuring a margin (.3mm) between the sides of the media and the black and blue hubs and observe there is no brushing. If this is not the case continue troubleshooting as described below b. Visually check that the hubs (black and blue pieces) are not broken. If they are, send a new spindle to the customer. 4. If problem persists, send a Service Engineer with a new spindle a new rewinder motor. Service engineer: 1. Follow all the steps from call agent section. 2. Mount roll 2 in roll 1 position. 3. Measure distance of the Black hub on the left (as shown in picture below). This distance should be greater than 4 cm. Otherwise the black hub may be broken. Send a new spindle. Meanwhile recommend the customer to use roll 1 spindle if available. 4. If customer is using 36 inch paper roll width, measure distance on the blue hub on the right (as shown in picture below). This distance should be greater than 4.5 cm otherwise, the blue hub is probably not completely inserted into the roll core. 5. Clean the media path for visual inspection: a. Disconnect and unroute the sensor from under the printer. b. Remove the T-15 cosmetic screw. 6. Remove the Cleanout Assy and visually check there are no obstructions in media path such as loose parts, plastics/foams/paper pieces. 7. If problem persists, replace spindle. 8. If problem persists, replace "rewinder motor" |
| Error code: | 41:03 |
| Description: | Electrical current limit: Electrical current limit in paper motor Electrical warm: Electrical warm in paper motor |
| Causes: | The Media-axis motor has a failure. |
| Remedy: | Call agent: • Open the Window and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of paper inside the paper path, lift the Pinchwheels and clear the obstruction. Service engineer: • Replace the Media-Axis Motor. |
| Error code: | 42:03 |
| Description: | Scan-Axis motor electrical current limit |
| Causes: | Media jam Scan Axis motor damaged. |
| Remedy: | Call agent: 1. Switch the power off from the rear of the printer and disconnect the power cord. Reconnect the power cord and power on the printer. 2. Open the Window and check for any visible obstacles restricting the movement of the carriage. If there is a wrinkled mass of substrate inside the printer, clear the substrate jam using instructions provided in the User Guide. Service engineer: • Replace the Scan Axis Motor. See Scan-axis motor |
| Error code: | 45.1:03, 45.1:10 |
| Description: | Error in the rewinder 1 system (upper rewinder) |
| Remedy: | Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Remove the paper from roll 1. Reconnect the power cord, then turn on the printer. 2. The rewinder will be tested automatically during boot up. Service engineer: 1. Check that the rewinder 1 cable is undamaged and correctly connected to the engine PCA. 2. Replace the upper roll rewinder. |
| Error code: | 45.2:03, 45.2:10 |
| Description: | Error in the rewinder 2 system (lower rewinder) |
| Remedy: | Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Remove the paper from roll 2. Reconnect the power cord, then turn on the printer. 2. The rewinder will be tested automatically during boot up. Service engineer: 1. Check that the rewinder 2 cable is undamaged and correctly connected to the engine PCA 2. Replace the lower roll rewinder. |
| Error code: | 46.1:10 |
| Description: | Error in the upper pump of the PHA blowing system |
| Remedy: | Call agent: • Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. Service engineer: 1. Check that the pump cable is undamaged and correctly corrected to the engine PCA. 2. Replace the upper pump. |
| Error code: | 46.2:10 |
| Description: | Error in the lower pump of the PHA blowing system |
| Remedy: | Call agent: • Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. Service engineer: 1. Check that the pump cable is undamaged and correctly corrected to the engine PCA. 2. Replace the lower pump. |
| Error code: | 47:03, 47:10 |
| Description: | Starwheel motor error |
| Remedy: | Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Check for any visible obstacles restricting the movement of the starwheel assembly, then clear the obstruction. 3. Perform the scan-axis starwheel diagnostic test to troubleshoot the problem further. Service engineer: 1. Check that the starwheel assembly cable is undamaged and correctly corrected to the engine PCA. 2. Replace the starwheel motor. See Starwheel Motor. 3. Replace the engine PCA |
| Error code: | 47.5:10 |
| Description: | Problem at the starwheel lifter motor end of the travel sensor |
| Remedy: | Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Check for any visible obstacles restricting the movement of the starwheel assembly, then clear the obstruction. 3. Perform the scan-axis starwheel diagnostic test to troubleshoot the problem further. Service engineer: 1. Check that the starwheel lifter sensor cable is undamaged and correctly connected to the engine PCA. 2. Replace the starwheel lifter sensor. See Starwheel Motor. 3. Replace the engine PCA. |
| Error code: | 48:00 |
| Description: | PRS Actuator system failure |
| Remedy: | Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Perform the scan-axis PRS diagnostic test to troubleshoot the problem further. Service engineer: 1. Check that the PRS Actuator cable is undamaged and correctly connected to the engine PCA. 2. Replace the printhead-to-paper space solenoid. 3. Replace the engine PCA. |
| Error code: | 52:10 |
| Description: | Drop Detector switch On/Off failure |
| Causes: | Drop detector damaged. SVS cable damaged Interconnect. PCA damaged (very low probability). PrintMech PCA damaged (very low probability). |
| Remedy: | Call agent: • Restart the printer. Service engineer: 1. Check that the Drop Detector cable is not damaged and is correctly connected to the Service Station cable. 2. Check that the Service Station cable is not damaged and is correctly connected to the Interconnect PCA. 3. Replace the Drop Detector. See Drop detector. 4. If the System Error continues, replace the Interconnect PCA . See Interconnect PCA. 5. Replace the PrintMech PCA. See PrintMech PCA. |
| Error code: | 54.4:03 |
| Description: | Pinchwheel lifter motor error |
| Remedy: | Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Check for any visible obstacles restricting the movement of the pinchwheel assembly, then clear the obstruction. Service engineer: 1. Check that the pinchwheel motor assembly cable is undamaged and correctly connected to the engine PCA. 2. Replace the pinchwheel lifter motor. See Pinch Wheel Assembly. 3. Replace the engine PCA. |
| Error code: | 55:10 |
| Description: | Line Sensor communication failure |
| Causes: | Line sensor disconnected or damaged. |
| Remedy: | Call agent: • Restart the printer. Service engineer: 1. Check that Line sensor is properly connected to Carriage PCA. 2. Replace the Line Sensor. See Line sensor assembly. |
| Error code: | 56:01 |
| Description: | Incorrect readings from substrate encoder |
| Causes: | Incorrect readings from substrate encoder. |
| Remedy: | Call agent: • Restart the printer. Service engineer: 1. Perform Substrate Drive diagnostics. 2. Replace the Encoder Disc and Sensor. See Encoder disc and sensor. |
| Error code: | 59.1:09 |
| Description: | Default S/N found in main and backup NVM |
| Causes: | Default S/N found in main and backup NVM. |
| Remedy: | Service engineer: • Replace one part at a time, and restart the printer before replacing another. |
| Error code: | 59.2:00 |
| Description: | Different S/N found in Main and Backup NVM |
| Causes: | Different S/N found in Main and Backup NVM. |
| Remedy: | Service engineer: • Install only new parts recommended by HP for this printer. |
| Error code: | 59.3:10 |
| Description: | Euler’s SW error |
| Causes: | Wrong information stored on Euler’s NVM (corrupted data) |
| Remedy: | Call agent: • Switch the power off at the rear of the printer, wait two minutes, then switch it back on again. Service engineer: • Escalate the case to Level 3, requesting new CryptoAsic SIM licenses. Update the CryptoAsic SIM with the delivered licenses. |
| Error code: | 59.4:10 |
| Description: | Euler’s HW error |
| Causes: | No communication with Euler. |
| Remedy: | Call agent: • Switch the power off at the rear of the printer, wait two minutes, then switch it back on again. Service engineer: 1. Order an Engine Daughter PCA Service Kit. Escalate to Level 3 providing printer Serial Number, Product Number, and the serial number of the Engine Daughter PCA Service Kit. Replace the Engine Daughter PCA. Write in an empty USB the file provided by Level 3. Plug the USB in the printer and reboot. If booting fails, enable diagnostic package with the USB and provide logs to Level 3. 2. Replace the engine PCA. See Engine PCA. |
| Error code: | 59.5:19 |
| Description: | Wrong Euler Type |
| Causes: | When present Euler type doesn’t correspond with the expected one (ie: a Mercury Euler present on a Nexus one). |
| Remedy: | Call agent: • Switch the power off at the rear of the printer, wait two minutes, then switch it back on again. Service engineer: 1. Order an Engine Daughter PCA Service Kit. Escalate to Level 3 providing printer Serial Number, Product Number, and the serial number of the Engine Daughter PCA Service Kit. Replace the Engine Daughter PCA. Write in an empty USB the file provided by Level 3. Plug the USB in the printer and reboot. If booting fails, enable diagnostic package with the USB and provide logs to Level 3. 2. Replace the engine PCA. See Engine PCA. |
| Error code: | 59.6:19 |
| Description: | Printer/Printer ID PCA SN mismatch |
| Causes: | The product SN dosen`t match the one on the Printer ID PCA. |
| Remedy: | Call agent: • Switch the power off at the rear of the printer, wait two minutes, then switch it back on again. Service engineer: 1. Order an Engine Daughter PCA Service Kit. Escalate to Level 3 providing printer Serial Number, Product Number, and the serial number of the Engine Daughter PCA Service Kit. Replace the Engine Daughter PCA. Write in an empty USB the file provided by Level 3. Plug the USB in the printer and reboot. If booting fails, enable diagnostic package with the USB and provide logs to Level 3. 2. Replace the engine PCA. See Engine PCA. |
| Error code: | 59.7:14 |
| Description: | CryptoAsic Generic error. Possible Fw upgrade |
| Causes: | CryptoAsic Generic error. |
| Remedy: | Call agent: 1. Switch the Power off at the rear of the printer, wait two minutes, then switch it back on again. 2. Recommend a FW upgrade. Service engineer: • Order a Printer ID PCA Service Kit. Escalate to Level 3 providing printer Serial Number, Product Number, and the serial number of the Printer ID PCA Service Kit. Replace the Printer ID PCA. Copy to an empty USB, the file provided by Level 3. Plug the USB in the printer and reboot. If booting fails, enable diagnostic package with the USB and provide the logs to Level 3. |
| Error code: | 60.1:11 |
| Description: | RFID tag was not found when trying to configure the printer |
| Causes: | The tag was not found. |
| Remedy: | Call agent: 1. Switch the power off at the rear of the printer, wait two minutes, then switch it back on again. 2. Check the power cord; try connecting it to another power socket. Service engineer: 1. Check that the RFID device is correctly connected. 2. If the error persists, get the printer log and contact Level 3 providing print Serial Number and Product Number. |
| Error code: | 60.2:17 |
| Description: | RFID configuration is wrong |
| Causes: | RFID configuration is wrong. |
| Remedy: | Call agent: 1. Switch the power off at the rear of the printer, wait two minutes, then switch it back on again. 2. Check the power cord; try connecting it to another power socket. Service engineer: 1. Check that the RFID device is correctly connected. 2. If the error persists, get the printer log and contact Level 3 providing print Serial Number and Product Number. |
| Error code: | 61:01 |
| Description: | The Printer cannot process the job |
| Causes: | The Printer cannot process the job. |
| Remedy: | Call agent: • Resend the file to the printer. |
| Error code: | 61:04.1 |
| Description: | The PostScript fonts are missing |
| Causes: | The PostScript fonts are missing |
| Remedy: | Perform a full firmware update. |
| Error code: | 61:04.2 |
| Description: | PostScript unknown Paper ID |
| Causes: | PostScript unknown Paper ID |
| Remedy: | Perform a full firmware update. |
| Error code: | 61:08 |
| Description: | The Printer cannot process the job |
| Causes: | The Printer cannot process the job. Paper type has changed. |
| Remedy: | Call agent: • Resend the file to the printer. |
| Error code: | 61:08.1 |
| Description: | The file cannot be printed because it is password-protected |
| Causes: | The file cannot be printed because it is password-protected |
| Remedy: | Resend the file without password protection. |
| Error code: | 61:08.2 |
| Description: | The Printer cannot process the job |
| Causes: | The Printer cannot process the job. Job contains format errors or incorrect setting values. |
| Remedy: | Call agent: 1. Resend the file to the printer. 2. Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version. |
| Error code: | 61:09 |
| Description: | Unexpected end of job (advisory) |
| Causes: | Unexpected end of job. |
| Remedy: | Call agent: • Resend the job. |
| Error code: | 61:10 |
| Description: | A slow computer processing complex files can pause for longer than the default printer timeout, which can be interpreted by the printer as an End Of Job, in which case some elements of the job may be lost |
| Causes: | A slow computer processing complex files can pause for longer than the default printer timeout, which can be interpreted by the printer as an End Of Job, in which case some elements of the job may be lost |
| Remedy: | • Increase the I/O timeout using the printer`s front panel (see `Configure network settings` in Using your printer). • Send the job from a faster computer. • Send the job from the Embedded Web Server. |
| Error code: | 63:04 |
| Description: | An input/output problem has occurred with the network card |
| Causes: | An input/output problem has occurred with the network card. |
| Remedy: | Service engineer: 1. Make sure that the network cable is correctly connected to the network card. 2. Check that your printer firmware is up to date. If the problem persists, replace the JDI PCA. |
| Error code: | 63:10 |
| Description: | JDI card not detected |
| Causes: | JDI card not detected. |
| Remedy: | Call agent: • Switch the printer off, disconnect the power cords. Wait for 3 min. and switch the printer on again. Service engineer: • Reseat the JDI PCA. Replace the JDI. |
| Error code: | 63:20 |
| Description: | Potential problem entering sleep mode (Advisory) |
| Causes: | Potential problem entering sleep mode. |
| Remedy: | Call agent: • Call Agent: Reboot the unit. Restore factory settings. Perform a FW upgrade. |
| Error code: | 71:03 |
| Description: | Out of Memory failure |
| Causes: | Out of memory. |
| Remedy: | Call agent: • Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. |
| Error code: | 71:08 |
| Description: | Insufficient display list |
| Causes: | Insufficient display list |
| Remedy: | Resend the job with one or more of the following options: decrease resolution to 300 dpi, select Economode print mode, select Send Job As Bitmap to have the main processing of the print job done by the computer rather than the printer. |
| Error code: | 72.02 |
| Description: | A service calibration should be performed (advisory) |
| Remedy: | Call agent: • To find out which service calibration to perform, print the calibration status. At the front panel, press , then , then Internal prints > Service information prints > Print calibration status. Perform whichever calibration is needed. |
| Error code: | 74:01 |
| Description: | Unable to upload FW file through the EWS |
| Causes: | EWS: Unable to upload FW file through the EWS. |
| Remedy: | Call agent: 1. Turn the power off at the rear of the printer and disconnect both power cords. Reconnect the power cords and turn on the printer. 2. Resend the firmware update file to the printer. |
| Error code: | 74.08:04 |
| Description: | Problem with the firmware upgrade process |
| Remedy: | 1. Reboot the Product 2. Try to upgrade the firmware again, for more information, see Appendix B: Emergency firmware upgrade with USB flash drive 3. Download again the firmware file from the source, as the original may be corrupted. 4. Replace the Touch Control Panel |
| Error code: | 74.1:04 |
| Description: | Unable to upload substrate profile file thru the EWS |
| Causes: | EWS: Unable to upload substrate profile file thru the EWS. |
| Remedy: | Call agent: 1. Turn the power off at the rear of the printer and disconnect both power cords. Reconnect the power cords and turn on the printer. 2. Upload the substrate profile. |
| Error code: | 76:03 |
| Description: | Hard Disk Drive out of space |
| Causes: | Hard Disk area is full. |
| Remedy: | Call agent: • Enter the Service test: HDD recovery utility. |
| Error code: | 78:08 |
| Description: | Borderless printing is not possible |
| Causes: | Borderless printing is not possible. |
| Remedy: | Call agent: 1. In a 64” Full unit, install the Ink Collector provided. 2. Resend the plot. |
| Error code: | 78.1:04 |
| Description: | The printer has no substrate preset for this substrate |
| Causes: | The printer has no substrate preset for this substrate. |
| Remedy: | Call agent: • Check that the printer has the latest firmware version. If not, update the firmware to the latest version. |
| Error code: | 79:03 |
| Description: | Generic FW error |
| Causes: | Generic FW error. |
| Remedy: | Call agent: 1. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. 2. Check that the printer has the latest firmware version. If not, update the firmware to the latest version. Service engineer: • If the problem persists, perform a Hard Disk Recovery |
| Error code: | 79:04 |
| Description: | Generic FW error |
| Causes: | Generic FW error. |
| Remedy: | Call agent: 1. Turn the power off at the rear of the printer and disconnect both power cords. Reconnect the power cords and turn on the printer. 2. Check that the printer has the latest firmware version. If not, update the firmware to the latest version. 3. Try to reprint the image using different selections in the Rip. Service engineer: • If the problem persists, perform a Hard Disk Recovery |
| Error code: | 79.2:04 |
| Description: | Operating-system signal error. Segmentation fault |
| Causes: | Segmentation fault. |
| Remedy: | Call agent: 1. Turn the power off at the rear of the printer and disconnect both power cords. Reconnect the power cords and turn on the printer. 2. Check that the printer has the latest firmware version. If not, update the firmware to the latest version. 3. If the problem persists, perform Hard Disk Recovery. |
| Error code: | 80:03 |
| Description: | Stacker overdrive motor error |
| Remedy: | Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Test the cutter. Perform a `Form Feed & Cut`, and verify the paper can be cut. See The cutter does not cut well. 3. Perform the stacker overdrive motor diagnostic test to troubleshoot the problem further. Service engineer: 1. Check that the stacker overdrive motor cable is undamaged and correctly connected to the engine PCA. 2. Replace the stacker overdrive motor. See Overdrive. 3. Perform the stacker overdrive Service Calibration. 4. Check the system initializing the printer and performing a "form feed and cut" action, or printing a small job. |
| Error code: | 81:01 |
| Description: | Paper servo shutdown; possible paper jam |
| Causes: | Possible paper jam. |
| Remedy: | Service engineer: 1. If the substrate is nearing the end of the roll, check the remaining substrate is not strongly glued to the substrate core. 2. Open the Window, observing all safety procedures check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of substrate inside the paper path, lift the Pinchwheels (using the Substrate Lever) and clear the obstruction. 3. Check the performance of the rewinder system as it may also cause a servo shutdown. 4. Check that the OMAS Controller Card to PrintMech PCA cable is not damaged. 5. Check that the OMAS Controller Card to PrintMech PCA cable is correctly connected to the OMAS Controller Card and the PrintMech PCA. 6. Perform the Drive Roller service test. 7. If the error continues, replace the Substrate Axis Motor. |
| Error code: | 86:01 |
| Description: | There is a problem with the carriage assembly |
| Causes: | There is a problem with the carriage assembly. |
| Error code: | 87:01 |
| Description: | Encoder strip should be cleaned |
| Causes: | The encoder strip is dirty. |
| Remedy: | Call agent: • Clean the encoder strip by following the respective process in the Front Panel menu. Service engineer: • Replace the encoder strip. |
| Error code: | 89:03 |
| Description: | Stacker ramps motor error |
| Remedy: | Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Remove all paper from the stacker and basket. Reconnect the power cord, then turn on the printer. 2. Perform the stacker ramps motor diagnostic test to troubleshoot the problem further. Service engineer: 1. Check that the stacker ramps motor cable is undamaged and correctly connected to the engine PCA. 2. Replace the stacker ramps motor. |
| Error code: | 90:03, 90.0:03 |
| Description: | Diverter valves motor error |
| Remedy: | Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Remove all paper from the stacker and basket. Reconnect the power cord, then turn on the printer. 2. Make sure customer has FW release MRY_03_00_xx or newer. 3. Perform the output valve test to troubleshoot the problem further. 4. Perform the output valves calibration to check system performance, and troubleshoot further. Service engineer: 1. Check that the diverter valves motor cable is undamaged and correctly connected to the engine PCA. 2. Replace the valves motor and sensor. See Valves Motor. 3. Perform the diverter valves Service Calibration 4. If the error persists, disassemble the stacker, and perform the output valves test in order to see if the valves are able to move without problems (ignore the result of the test). See Output Valve Test. 5. If the valves are moving properly, replace the stacker. See Stacker. 6. Perform the diverter valves, stacker overdrive Service Calibrations. 7. Check the system, initializing the printer, and performing a "form feed and cut" action. |
| Error code: | 90.1:03 |
| Description: | Diverter valves motor error, valves stalled in High position |
| Remedy: | Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Remove all paper from the stacker and basket. Reconnect the power cord, then turn on the printer. 2. Perform the output valve test to troubleshoot the problem further. 3. Perform the output valves calibration to check system performance, and troubleshoot further. Service engineer: 1. Check that the diverter valves motor cable is undamaged and correctly connected to the engine PCA. 2. Perform the diverter valves Service Calibration 3. If the error persists, disassemble the stacker, and perform the output valves test in order to see if the valves are able to move without problems (ignore the result of the test). See Output Valve Test. 4. If the valves are moving properly, replace the stacker. See Stacker. 5. Perform the diverter valves, stacker overdrive Service Calibrations. 6. Check the system, initializing the printer, and performing a "form feed and cut" action. |
| Error code: | 90.2:03 |
| Description: | Diverter valves motor error, valves stalled in Low position |
| Remedy: | Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Remove all paper from the stacker and basket. Reconnect the power cord, then turn on the printer. 2. Perform the output valve test to troubleshoot the problem further. 3. Perform the output valves calibration to check system performance, and troubleshoot further. Service engineer: 1. Check that the diverter valves motor cable is undamaged and correctly connected to the engine PCA. 2. Replace the valves motor and sensor. See Valves Motor. 3. Perform the diverter valves Service Calibration 4. Check the system, initializing the printer, and performing a "form feed and cut" action. |
| Error code: | 93.0.n:10 |
| Description: | Ink pressure error in first test during in Printhead filling for color n n indicates the failing color: • n=0 stands for photo black • n=1 stands for gray • n=2 stands for matte black • n=3 stands for cyan • n=4 stands for magenta • n=5 stands for yellow |
| Remedy: | Call agent: • If no SE 93.2.n:10 appears it means that the issue was fixed after the customer reseated the printhead. |
| Error code: | 93.1.n:10 |
| Description: | Ink pressure error in Second spitting test during in Printhead filling for color n n indicates the failing color: • n=0 stands for photo black • n=1 stands for gray • n=2 stands for matte black • n=3 stands for cyan • n=4 stands for magenta • n=5 stands for yellow |
| Remedy: | Call agent: • During the tube filling, the first spitting test with the printhead failed the temperature check in color n. If no SE 93.3.n:10 appears it means that the issue was fixed after the customer reseated the printhead. |
| Error code: | 93.2.n:10 |
| Description: | Temperature error in First test during in Printhead filling for color n n indicates the failing color: • n=0 stands for photo black • n=1 stands for gray • n=2 stands for matte black • n=3 stands for cyan • n=4 stands for magenta • n=5 stands for yellow |
| Remedy: | Call agent: 1. After the customer reseated the printhead, the printer failed in the second test of ink pressure for color n. This means that color n in the printhead might not be filled with ink, or the tubes are leaking. 2. Run primer and Ink Delivery System tests, and troubleshoot accordingly. 3. If tests run successfully: a. Moisten tube septums with water. b. Upgrade firmware. c. Purge tubes again with new printhead and new supplies (60ml min per color). |
| Error code: | 93.3.n:10 |
| Description: | Temperature error in second spitting test during in Printhead filling for color n n indicates the failing color: • n=0 stands for photo black • n=1 stands for gray • n=2 stands for matte black • n=3 stands for cyan • n=4 stands for magenta • n=5 stands for yellow |
| Remedy: | Call agent: During the tube filling, after the customer reseated the printhead, the second spitting test with the printhead failed the temperature check in color n. This means that color n in the printhead is not filled with ink. 1. Depending on the colors failing the test, troubleshoot according to: a. If colors 0-1-2 are missing, issue might be due to Service Station Side Ink Supply Station. Run Ink delivery System test. b. If colors 3-4-5 are missing, issue might be due to Front Panel Side Ink Supply Station. Run Ink delivery System test. c. If colors 0-1-3-4 are missing, issue might be with upper primer. Run primer test. d. If colors 2-5 are missing, issue might be due to lower primer. Run primer test. e. Any other combination of colors might point to a printhead insertion problem.Run primer and Ink Delivery System tests and troubleshoot accordingly. 2. If tests run successfully: a. Moisten tube septums with water. b. Upgrade firmware. c. Purge tubes again with new printhead and supplies (60ml min per color). |
